Contact

We are here to help you!

Do you have any questions about your order, our collection, or anything else?

Our customer service team is at your disposal. Complete the contact form below or write to us at contacto@luciareyes.com

We strive to respond within 24 hours.

If you have any questions, suggestions, or need advice, we will be happy to assist you.

Contact form

FREQUENTLY ASKED QUESTIONS

Why buy from Lucia Reyes?

At Lucia Reyes, every garment is designed to make you feel good, not just look good.

Since 2016, we have focused on quality, style, and comfort, combining the latest trends with a timeless touch that never goes out of fashion.

We carefully select materials and pay attention to every detail, from design to delivery, to offer you a simple, secure, and pleasant shopping experience.

Here you will find more than just clothes; garments that express your personality and accompany you throughout the day.

How long does shipping take?

We offer free shipping throughout Spain.

Orders are typically processed within 1-3 business days and delivered within 5-15 business days from shipment.

Once shipped, you can track your order at any time via the tracking link or on our dedicated page.

Where is my order?

Once your order has shipped, you will receive an email with your tracking number.

You can enter this code on our tracking page to track your shipment in real time, quickly and easily.

How do returns work?

At Lucia Reyes, we want you to be completely satisfied with your purchase.

You have 30 days from receipt of your order to return an item.

Would you like to return an item? It’s very simple: please contact our customer service team. Our team is available 24 hours a day, 7 days a week, by email and will be happy to help you at any time.

Please ensure that the product has not been used or washed and is returned in its original packaging.

What payment methods do you accept?

We accept the most secure and popular payment methods in Spain, including credit and debit cards (Visa, Mastercard, American Express) and Apple Pay.

We also accept PayPal, among other payment methods, to offer you maximum flexibility when shopping.